Yen Lee
Fireweld Pte Ltd is part of Yen Lee Holdings which has clients in Singapore as well as in
neighbouring countries such as East and West Malaysia, Brunei, Indonesia and other Asean
countries.
Since 1982, its interest in industries such as refineries, petrochemical, marine and
statutory boards has grown steadily and has established itself as one of Singapore's
leading suppliers of fire fighting, safety, rescue and life saving equipment. Further, in
recognition to importance of after-sales service, Yen Lee Fireweld has developed a team of
trained servicemen who would deal with all troubleshooting, maintenance, servicing,
installation, testing/commissioning requirement to meet clients' expectation and
satisfaction.
We have been awarded the Certificate Of Approval by the Bureau Veritas Quality
International for Quality Management System in accordance with the requirements of the
quality standards of ISO 9001:2000 for supply, installation, servicing and
maintenance of fire fighting systems and equipment including supply of fire, safety,
rescue and chemical protection equipment.
Yen Lee Fireweld Pte Ltd would continue to improve and grow in
anticipation of clients' needs, where support activities such as system conceptualisation,
design and project management are being developed, perfected and offered for greater
client satisfaction.
MISSION
To establish Yen Lee Fireweld Pte Ltd as a Leading
Supplier of Fire Fighting, Safety and Rescue Equipment in the South East Asia region. This
shall be achieved by continued improvement in product/service quality ; and at the same
time, increase efficiency by reduction of quality related problems.
POLICY
' Excellence Towards Customer
Satisfaction'
Yen Lee Fireweld Pte Ltd shall
strive to achieve the above policy through meeting the agreed customer quality
requirements for each and every order.
To achieve this, we
shall:-
- Understand and clearly define client's requirements
- Manage and review projects progressively to ensure that we
meet these requirements
- Ensure that the staff have the necessary training
- Operate within a defined quality management system, based
on ISO 9001
- Ensure constant improvement by bringing down yearly
complaints level to 1% of total sales transaction within the next 5 years.
All staff have a part to play in achieving client's satisfaction. All are responsible for
ensuring that their contribution is effective and satisfies their customers.
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