Yen Lee Fireweld Pte Ltd is part of Yen Lee Holdings which has clients in Singapore as well as neighbouring countries such as East and West Malaysia, Brunei, Indonesia and other Asean countries.
Since 1982, its interest in industries such as refineries, petrochemical, marine and statutory boards has grown steadily and has established itself as one of Singapore’s leading suppliers of fire fighting, safety, rescue and life-saving equipment. Further, in recognition to importance of after-sales service, Yen Lee Fireweld has developed a team of trained servicemen who would deal with all troubleshooting, maintenance, servicing, installation, testing/commissioning requirement to meet clients’ expectation and satisfaction.
We have been awarded the Certificate Of Approval by the Bureau Veritas Quality International for Quality Management System in accordance with the requirements of the quality standards of ISO 9001 latest quality standards. In addition, we have also been certified by WSH Council for attaining bizSAFE Level Star and accredited by European Quality Assurance on OHSAS 1800:2007 for supply, installation, servicing and maintenance of fire fighting systems and equipment including supply of fire, safety, rescue and chemical protection equipment. We are also commited to ensure that our product meets the ISO14001 by working closely with our manufacturers on enviroment management.
Yen Lee Fireweld Pte Ltd would continue to improve and grow in anticipation of clients needs by working as partners and providing a one-stop solution where support activities such as system conceptual, design and project management are being developed, perfected and offered for greater client satisfaction.
To establish Yen Lee Fireweld Pte Ltd as a Leading Supplier of Fire Fighting, Safety and Rescue Equipment in the South East Asia region. This shall be achieved by continued improvement in product/service quality; and at the same time, increase efficiency by reduction of quality-related problems.
‘ Excellence Towards Customer Satisfaction’
Yen Lee Fireweld Pte Ltd shall strive to achieve the above policy through meeting the agreed customer quality requirements for each and every order and conductiong our business ethically and responsibly.
To achieve this, we shall:-
- Understand and clearly define the client’s requirements
- Manage and review projects progressively to ensure that we meet these requirements
- Ensure that the staff have the necessary training and awareness on safety, health & enviroment
- Operate within a defined quality management system, based on ISO 9001;2008, OHSAS18001 & BizSAFE Level Star.
- Ensure constant improvement by bringing down yearly complaints level to 1% of the total sales transaction within the next 5 years.
All staff have a part to play in achieving the client’s satisfaction. All are responsible for ensuring that their contribution is effective and satisfies their customers